Chem-Dry of New Mexico takes pride in our work, and our goal is to build relationships with our clients – you are more than a number! Take a moment to meet the members of our highly experienced technicians and staff.

Our professionals are trained to deliver the best service in the carpet cleaning industry. Using proprietary equipment and cleaning solutions, your team represent the finest in quality standards to ensure maximum cleaning performance.  We are honored to serve you and appreciate your patronage.

Our team members are our greatest asset! They provide our customers with world class customer service and they make every customer and every job count. Meet our Chem-Dry of New Mexico family!

Beth

Beth is our Administrative Manager and is from Yorkville, Illinois.

What does customer service mean to you?
“Customer Service means ensuring our customers receive the highest quality of service we can provide in a timely and professional manner while meeting all of their requirements.”

Brianna

Brianna is a Customer Service Representative.

What does Customer Service Mean to me?
“Serving customers, going above and beyond to give the customer the best experience that exceeds their expectations.”

David

David is a Client Relations Manager.
David was born in Albuquerque and has lived here all his life.

What does customer service mean to you?
“Customer service is #1 for me, a happy customer is a long term customer. With customer service, we gain trust and our company is built on trust and customer service.”

Felecia

Felecia is a Customer Service Representative and from Los Angeles, California.

What does customer service mean to you?
“The idea of excellent customer service is the lasting impression on our customers. By working hard to exceed their expectations not just meeting their expectations.”

Kati

Kati Buckland is an owner. She wears too many hats to mention. Her primary focus is managing our Office and Schedule. She also creates and manages our Marketing. Kati is very active with Chem-Dry on the national level as a mentor to other franchises around the country.
Kati was born in El Paso, Texas and has lived in New Mexico for 15 years.

What does customer service mean to you?
“Customer Service is a way of life. It is my job to be educated, friendly and attentive. I love helping our customers understand the benefits of doing things the Chem-Dry way. It is my pleasure to serve you.”
What is your favorite thing about your job?
“Serving our customers.”

Kevin

Kevin is a Field Technician/ Service Professional.
Kevin was born in Ireland and has lived in New Mexico for 14 years.

What does customer service mean to you?
“When we say something we mean it. If you have a problem we will fix it. And if you are given a time for your appointment, we will show up on time.”
What is your favorite thing about your job?
“Every day is different and new. I get to meet different people every day.”

Sean

Sean is a Field Technician/ Service Professional
Sean was born in Albuquerque and has lived here all his life.

What does customer service mean to you?
“It means a lot to me. I like to put my name on my work.”
 
What is your favorite thing about your job?
“Meeting so many nice people.”